Synectic Technologies

Teri Woodworth – Peninsula Eye Physicians, Practice Manager
The Avaya IP Office solution at Peninsula Eye Physicians enables the practice to serve its clients without interruptions of care and respond rapidly to medical issues – all with a simple-to-use system that will help the practice contain the costs of communications.

“Our installation of the Avaya phones went really great! Mark and Rory were so organized and so patient with us as we worked out every potential problem. They were very professional and represented your company that way. I really thought this would be a nightmare, as that is what everyone has told me about putting in a new phone system. It went very smooth and seamlessly. I can hardly believe it! All the employees as well the physicians love the new phones! Andrew Hutchinson, my sales rep, was very knowledgeable and most all, did not pressure me but gently persuaded me through education of the Avaya system. Kudos to all the staff at Synectic Technologies!”

Read more about Avaya IP Office at Peninsula Eye Physicians by clicking here.

Steve Ledsen — Ledsen Vineyards and Hotel, President and CEO
An Avaya IP Office call center application gives Ledsen the reporting tools managers need to measure and improve agent productivity, allowing the company to make management decisions that have resulted in a significant jump in bottom-line revenues. With a new Avaya IP Office solution in place, Ledsen has improved the productivity of its customer service team and increased sales by 68 percent.

"In addition to superior customer service, we are a volume business, and it is absolutely critical to keep in constant touch with our customers," Ledsen said. "One way we provide excellent service is with the IP Office call handling feature, which enables us to ensure our customers aren't sent into a recorded voice mail message. So we route our incoming calls, allowing them to ring at the main reception no more than three times before the call is routed to an extension where we know it will receive personalized service."

Dewey Weeda — Presto Foods, General Manager Productivity
"Before bringing in the new system, we were a company of strangers. There was little communication between employees, in different offices, simply because communication was constrained by a method of phone, fax or email. It was such an arduous task. But with the Avaya IP Office, it’s easier to transfer calls to employees in other buildings simply by dialing their extension."

Matthew Shea — St. Gabriel Catholic Church, San Francisco, Pastoral Associate
"Since we installed our new phone system over a year ago, we have been so impressed with the follow-up support from Synectic. After the system was up and running, they have continued to be there for us and have helped us with even the smallest detail. Our new system meets all of our needs, runs smoothly and we are very satisfied with it. I would highly recommend Synectic as an Avaya solution provider."