Avaya IP Office

CALL SYNECTIC TODAY FOR AN IMMEDIATE BID (877) 521-8821 Visit Avaya and Learn More! Business Communications Systems The Avaya™ IP Office is a flexible, scalable telephone system that offers all of the advantages of a traditional system with the option of Voice over IP and application integration if your business applications require it. Ideal for the small-to mid-size business, the IP Office is a scalable platform that delivers advanced IP-enabled communication, conferencing, collaboration and contact center management with the reliability and functionality of a traditional telephone system. Applications including call center, automated voice response, an option called unified messaging allowing voice mail to be sent reviewed in an e-mail and many other applications allow for the possibility of a quick return on investment from improved productivity, efficiency and improved information flow through your organization. The IP Office can provide an all-in-one solution that has to flexibility to meet the communication challenges facing home office, small office, remote workers, road warriors, medium sized businesses, branch offices and companies with 2-280 employees per site. The IP Office seamlessly supports multiple sites linked over traditional telephony circuits or over IP based circuits or the internet for the flexibility to support your existing infrastructure and workflow. IP Office can be deployed across multiple locations with one central management point simplifying system management. The IP Office also integrates easily with your network. There are multiple applications that can improve customer service, customer satisfaction, increase productivity and help your firm boost your profits. These powerful tools include customer relationship management (CRM), call center, conferencing, collaboration and reporting including real time and historic reporting. Avaya 5402 Telephone Set Avaya 5410 Telephone Set Avaya 5420 Telephone Set Avaya IP Office IP500 IP Office 500 Control Unit With a greater VCM channel capacity and performance, the IP Office 500 (IP500) is the most suitable of the IP Office range for IP Telephony applications. It also provides an entry level offer into the IP Office family through IP Office Standard Edition software. The IP500 also differs from the IP406 V2 and IP412 by providing a greater trunk expansion capability of up to eight four PRI interfaces (maximum 192/240 trunks). The IP500 is a stackable unit with an optional 19" rack mounting kit and an optional wall mounting kit for smaller configurations. The IP500 includes:   4 slots to house a mixture of extension cards and VCM cards Digital Station 8 card Phone 2 and Phone 8 cards VCM-32 and VCM-64 cards Optional trunk daughter card support: Analog Trunk Module 4 card BRI-4 and BRI-8 cards (2 x 2B+D and 4 x 2B+D channels respectively) Single and Dual Universal PRI cards Support for IP400 trunk and VCM cards using a Legacy Card Carrier Slot for smart card Feature Key – required for system operation as well as licensing of optional features. 9-pin DTE Port for maintenance. Support for up to 8 IP500 Expansion Modules (requires upgrade to Professional Edition): Phone modules (8, 16, 30) Digital Station modules (16, 30) Analog Trunk Module 16 BRI So8 module IP400 expansion modules (not WAN3 10/100 or Network Alchemy modules) External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems. Audio input port for external music on hold source. 48 Data channels Up to 30 VoiceMail Pro ports Two 10/100 switched Ethernet ports (Layer 3).

IP500 Voice Networking License
QSIG, H.323 and SCN capabilities are not enabled by default in the IP500. An additional license is required to enable this functionality with 4 simultaneous networking channels (no channel limit for QSIG). Additional channels can then be licensed in increments of 4.

IP Office Standard Edition
By default the IP500 control unit runs a subset of full IP Office functionality called IP Office Standard Edition. In this mode the IP500 is restricted to a maximum of 32 users in the base control unit with no expansion. Supported options include Embedded Voicemail, Phone Manager Lite/Pro/PC Softphone, SoftConsole, TAPI, SMDR, CBC, SIP trunking, mobile twinning, VPN Phone and IP DECT, as well as licenses for voice networking (H.323 or SCN). IP Office Standard Edition does not support advanced applications (VoiceMail Pro, CCC, Conference Center, etc). This restriction can be removed by adding an IP Office Professional Edition Upgrade license to the configuration.

IP Office Professional Edition
By purchasing the upgrade license from Standard Edition to Professional Edition, additional functionality is enabled. This includes the ability to expand the system using up to eight external Expansion Modules, allowing the IP500 to support a maximum of 272 phones through a mixture of analog, digital or IP handsets. If additional analog trunks are required, these can be aggregated in groups of 16 on each analog expansion module. Note that the Professional Edition also enables the licensing of advanced applications such as VoiceMail Pro.

The following table shows which features are supported by Standard Edition and which require the upgrade to Professional Edition.

	Standard Edition		Professional Edition
	Included	Optional	Included	Optional
Up to 32 users
IP phone support
Phone Manager Lite
TAPI
SMDR
64-way basic conferencing
IP Office Manager
System Status Application
Voice Networking
Advanced Networking
Embedded Voicemail
Phone Manager Pro / PC Softphone
SoftConsole
CBC
SIP Trunking
IP DECT
Mobile Twinning
VPN phone support
CTI Link Pro
32 - 272 Users
Expansion Module support
64-way Meet-Me conferencing
VoiceMail Lite
VoiceMail Pro
ContactStore
Conferencing Center
CCC
TAPI WAV

© 2009 AVAYA
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