System Maintenance

Synectic’s technical staff include Engineers, Field Technicians, Call Center Agents and support staff, with over 400 combined years of experience on Avaya Communication platforms, specializing in the SMB products. This is why Synectic is one of only seven Avaya Business Partners in the nation who have been certified, by Avaya, as SMB Experts and Gold Level Certified.

We understand that your communication system is the lifeblood of your business – and will strive to exceed your expectations in maintaining and servicing your system.

Synectic’s maintenance customers receive priority service over all other dispatch requests, including emergency on site response, if necessary.

Over 95% of all calls into our Technical Support Center are resolved remotely, the same day the ticket is generated. We value your time, and our record for resolving tickets, demonstrates this to our customers.

Maintenance Offerings

Synectic offers a variety of maintenance plans, varying from simple remote programming assistance to all-inclusive complete coverage. Our diverse offerings ensure that we have a plan that will work best for your needs.

Synectic provides priority response for Synectic Maintenance customers. Synectic will respond with maintenance service for Maintenance customer’s major failures within four (4) hours of notification. Synectic will respond with maintenance service for Maintenance customer’s minor failures, the next business day by 5:00 p.m.