Synectic Technologies

Partner Advanced Communications System (Partner ACS)

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The PARTNER® Advanced Communications System is a powerful, reliable business telephone system with integrated voicemail options. Reliability, simplicity, a large selection of advanced telephony features, and converged communications through "business ready" digital subscriber lines (DSL) or fractional T1 make the PARTNER® Advanced Communications System ideal for small growing businesses. Small businesses have been buying the Partner system for more than 16 years. There are currently over 1 million Partner systems in operation worldwide.

The Partner is designed to meet the needs of small business with room to grow. The system can handle 2-48 extensions and a maximum of either 15 or 31 lines depending on how many extensions are in use on the system.

The Partner system supports a variety of features including Caller ID, Distinctive Ringing, Do Not Disturb, music on hold and many other features. The Partner system also integrates with a T-1 circuit further increasing its flexibility.

Tip/ring capability means you can add other industry-standard devices to your PARTNER® Advanced Communications System. You might want to plug in a fax machine, single-line telephone set, modem, or credit card reader. Avaya has enhanced this feature with "plug-and-play" service, which means that the system recognizes these devices without additional programming or expensive adapters.

What's New With This Release
The totally redesigned PARTNER ACS Release 7 processor delivers enhanced system functionality, growth and system processing speed that will set the stage for future enhancements and additional applications. All existing expansion modules and sets from older PARTNER ACS system can be used or reused in conjunction with the new 509 processor. This exciting change means cost savings for customers who require more than 3 CO lines and even more flexibility in growth.

Business Benefits

	Many included applications to simplify call answering including built-in Caller ID support and standard connections for answering machines, cordless sets, credit card readers and fax machines.
	Improved Customer Service: through enabling businesses to respond quickly and with quality to customers 24 x 7 x 365.
	Mobile employees can stay connected to the business with 3910 Wireless Telephones for employees who are away from their desks and Cell Phone Connect for employees who need to be reached while off premises.
	Standard Fax Management notifies users when the fax machine is busy, in use or in trouble so that it can be immediately repaired.

Partner ACS Telephone Sets


Partner 6D	Partner 18D	Partner 34D

Standard Features

	Abbreviated ringing		Touch-tone enable
	Conference drop/conference denial		Call assistant
	Emergency number list		Distinctive ring(CO, ICOM, Transfer)
	Last number redial		Hands-Free-Answer-on-Intercom (HFAI)
	Power failure transfer		Manual signaling
	Speed dial/Auto dial(100 system numbers/20 personal numbers)		Simultaneous paging/group paging
	Account code entry(regular/forced/verified)		Conference calling(5-party/call bridging)
	Direct line pickup(active or idle line)		Do not disturb
	External/Internal hotline		Intercom call Ring/voice/manual signaling
	Loudspeaker paging		Message light on/off(system and single-line sets)
	Save number redial		Speakerphone (built-in)

Cost Control

	Allowed/Disallowed lists(8 lists, 10 numbers each)		Dial restriction override (via system password)
	Fax management		Star code dial delay
	Toll restriction		Enhanced tip/ring capability
	Call restriction (outward/toll/none)		Station lock/unlock
	In-Range-Out-of-Building (IROB) protection		Voice mail support
	Customer Service/Accessibility Call coverage		Caller ID (number and name)*
	Calling groups (up to 4)		Group call distribution
	Hospitality package		Music-on-hold**
	Transfer return to programmable extension		Caller ID (logging and dialing)*
	Call forwarding/Call follow me		Group call pickup
	Direct group calling		Night service
	Hunt groups

* Caller ID name and number availability as offered by your local telephone company.
** With customer-provided music source.

Convenience/Administration

	Automatic daylight savings time adjustment		Background music
	Back-up failure / Automatic backup failure alarm		Call pickup
	Central telephone programming		Display (multilingual)
	Hold/Exclusivehold/Hold Reminder tone		Line access restrictions
	Line pooling		Personal lines
	Recall		Ringing line preference
	Speakerphone		System password
	Transfer(manual/one-touch/ring on)		Voice interrupt on busy with talkback
	Automatic line selection		Back-up/Restore (automatic/manual)
	Call park		Call waiting (single-line sets)
	Dial mode(rotary or touch-tone)		Extension name display
	Intercom auto dial		Line assignment (flexible)
	Line ringing options		Privacy/Automatic extension privacy
	Remote administration		Second attendant position
	System ID		System release status
	Transfer return rings		Volume control (handset/speakerphone/ringing)

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