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WBENC National Recertification as a Women's Business Enterprise

Synectic Technologies, a business specializing in, telecommunications, received recognition for recertification as a Women’s Business Enterprise by the Astra, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

WBENC’s national standard of certification implemented by the Astra, is a meticulous process including an in-depth review of the business and site inspection. The certification process is designed to confirm the business is at least 51% owned, operated and controlled by a woman or women.

By including women-owned businesses among their vendors, corporations, and government agencies demonstrate their commitment to fostering diversity and the continued development
of their supplier/vendor diversity programs.

The Women’s Business Enterprise National Council is the nation’s largest third party certifier of businesses owned and operated by women in the United States. WBENC is a resource for the more than 700 US companies and government agencies that rely on WBENC’s certification as an integral part of their supplier diversity programs.

Synectic Technologies honored as Avaya's 2011 SME Partner of the year

Synectic Technologies announced it has received Avaya’s SME (Small and Mid-size Enterprises) Partner of the Year award for 2011. The business world knows Avaya as a global provider of collaborative communications systems, software, and services.

Karl Soderlund, vice president, US channel sales for Avaya, said at the company’s recent, 2012 U.S. Partner Conference that the Partner of the Year awards honor the best performing channel partners for their significant efforts at identifying and pursuing sales opportunities, providing technical resources to customers and prospects, and staying up-to-date on Avaya's latest technologies. For the global SME market, Avaya distributes its offerings completely through channel partners, which includes Synectic Technologies.

“In the United States, Avaya has more than 3,000 partners that supply the SME market and in this very competitive field, Synectic has clearly demonstrated leadership in sales and customer service,” said Brian Murray, vice president, SME sales, Avaya. “Synectic showed impressive revenue growth of over 95 percent year over year, an increase of application software implementations by a stellar 171 percent, and an increase of the advanced unified communications solution, Avaya IP Office Preferred Edition, by more than 66 percent.”

“The Synectic Team is excited to be honored as Avaya’s 2011 SME Partner of the Year as we work diligently toward knowing our customers’ business and technology needs,” said Jeanette Towne, president and CEO, Synectic Technologies. “Synectic is focused on steadily increasing efforts to market Avaya’s best-of-class solutions that help SMEs pave the path of growth and success in this very challenging economy.”

Synectic Technologies honored with Avaya's Partner in Customer Excellence Award


Synectic Technologies, a leading provider of robust, affordable, and unified communications technology, announced it has received Avaya Corporation’s Partner in Customer Excellence Award. Avaya, a preeminent provider of business collaboration systems, software, and services, honored Synectic Technologies with this award, which reflects the company’s achievement of an average customer satisfaction score of 4.4 or higher on Avaya’s five point scale.

“This award testifies to the hard work and dedication of our whole team and our focus on ensuring the customer has the best support for its Avaya communications,” said Jeanette Towne, president and CEO, Synectic Technologies. “Avaya has raised the bar for how our customers rate our abilities, so the Synectic team works diligently to ensure we can meet and exceed our customers’ service level expectations.”

Synectic Technologies recognized as one of Sacramento's 50 fastest growing companies in 2011


Synectic Technologies announced the Sacramento Business Journal has named it as one of Sacramento’s 50 Fastest-Growing Companies for 2011. Founded in 1995, and certified as a Women’s Business Enterprise by the Women’s Business Enterprise Council, Synectic is a certified Avaya business partner that is a leading provider of robust, affordable, and unified communications technology to small and mid-size businesses across the United States. Despite a compressed economy and struggling job market, Synectic was ranked as Sacramento’s 23rd fastest growing company for its proven ability to grow revenues through increased sales of product and professional services.

“We are humbled and excited to be named to the 50 Fastest-Growing Companies list for 2011,” said Jeanette Towne, president and CEO, Synectic Technologies. “Every day at Synectic, we dedicate ourselves to provide the very best of Avaya products and services to businesses to help them succeed with their business goals.”

About the Sacramento 50 Fastest-Growing Companies List for 2011
The Sacramento Business Journal’s 2011 list shows Sacramento’s top 50 companies which grew the fastest during the past three years, measuring the growth of firms from 2008 through 2010. The 2011 list represents myriad industries with information technology and health care most heavily reflected. Other industries include legal, agri-marketing, telecommunications, clean technologies, financial, insurance, and service industries.

5 Things You Might Not Have Known?

Could Your Practice Be Saving Hundreds of Dollars – and Dozens of Hours – Per Month With an Automated After-Hours Phone System?

For all the technology and sophistication of modern medicine, it's often surprising how uncoordinated many practices are when it comes to handling phone calls after business hours. Over the years, we've seen offices handle them through staff receptionists and temps, expensive answering services, and even systems of traded cell phones – all just to try to manage the constant flow of patient calls, inquiries, and messages.

But are any of these really a good way to handle after hours calls? And an even better question: wouldn't it be better to save that time and money?

Most of the practices we visit would love to have a better way to handle their incoming after-hours calls, but they don't see any other options available. Or, they assume that going in a different direction has to mean disrupting their practice and incurring huge monthly bills. Thankfully, neither of these are the case. Modern technology allows for an automated after hours messaging system to be installed in your practice quickly, seamlessly, and for a lot less than your current system is probably costing you.

Here are five reasons you should consider moving your practice to an up-to-date automated answering system:

You get better information. If there is one complaint most of the physicians and office managers we talked to have about their current setups, it's that too many messages are taken incorrectly, or don't even end up with the right doctor to begin with. By letting patients decide whether they actually need to speak to someone, or leave messages in their own words, you can go a long way towards getting clear, accurate information from after-hours calls.

Modern answering systems are much more cost-effective. If inaccurate or unclear information is the biggest complaint, the high prices of most answering services have to come in as a close second. Given that most of these companies charge several dollars per call – regardless of what the patient needs, or whether the information is passed along correctly – it's not surprising that most practices save hundreds, or even thousands, of dollars every month with an automated system. Even small practices can feel the bottom-line benefits quickly, as one of our clients discovered when we slashed his after hours answering costs by more than 20%.

It means better choices for your patients, too. There are hundreds of reasons patients might want to call your office outside of normal business hours... and only a few of them require having you paged at two in the morning. By giving them a few simple choices, you can often make it easier for patients to find what they were looking for on their own – especially when it comes to driving directions, voicemail boxes, appointment confirmations, and so on.

You don't have to lose the personal touch. If there used to be a downside to all of this technology, it was that automated after hours answering systems didn't seem as personal. After all, who likes endless computerized voice prompts? Fortunately, you can set up your system however you'd like, including giving patients the option to page you or speak with an on-call receptionist.

It's all about combining quality with versatility. One of the greatest things about an automated answering system, besides the improved information and typical cost savings, is that it can almost literally set you free. Because settings can be scheduled weeks, months, or years ahead of time, updated in a flash, and directed any way you want them to, you're no longer tied to a set schedule... or even a location. One of our clients recently decided to spend extended time at his vacation home – without disrupting his practice at all.

If your practice handles after-hours calls or stays late because it's just "always the way you've done it," or because you simply haven't had the time to look at any alternatives, now might be a great time to check out an automated system. Setting one up doesn't have to be a hassle, and it's an improvement that will pay for itself again and again in the months and years to come.

Synectic Showcase Customer- Birkenstock USA

"At Flowmaster, we had a Definity, 2 Magix and a Legend. I was becoming increasingly concerned about the age of the old legend switch. I called Synectic (you), spoke to a sales rep and it became clear it would benefit us greatly to move to an IP Office solution. We were able to drop some point to point lines, and fully integrate our 4 sites. Everyone loved the new systems and it worked with a lot of our old phones which kept the costs down.

At Birkenstock, we were running on a leased Nortel switch that was far too large for our needs. Based on my experience at Flowmaster I contacted Synectic and we were able to implement an IP Office solution. We are paying about what we did annually for the leased switch for the purchase of our new switch and everyone is very happy with the functionality.

In both situations, we were running a call center and multiple offices. The Avaya -IP Office met our needs very well. The Synectic staff was and continues to be courteous and helpful ." Alan Glazier - IT Director.

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